Privacy & Policy
Last Updated: June 24, 2026
At Arwa Souq, we are committed to protecting your privacy and ensuring you have a positive experience on our website. This Privacy & Policy explains how we collect, use, disclose, and safeguard your information when you visit our online store, including any other media form, media channel, mobile website, or mobile application related or connected thereto.
1. Information We Collect
We collect information in various ways to provide you with the best shopping experience possible. The types of information we gather include:
Personal Information: When you create an account, make a purchase, or contact us, we may collect your name, email address, phone number, postal address, payment information, and other details necessary to process your order and communicate with you.
Browsing Information: We automatically collect certain information about your device and how you interact with our website, including your IP address, browser type, operating system, pages visited, time spent on pages, and referring URLs.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze site traffic patterns.
Payment Information: When you make a purchase, we collect payment details through secure payment gateways. We do not store complete credit card information on our servers.
2. How We Use Your Information
The information we collect is used for various purposes, including:
- Processing and fulfilling your orders
- Sending order confirmations and shipping updates
- Responding to your inquiries and customer service requests
- Personalizing your shopping experience
- Improving our website functionality and user experience
- Conducting marketing and promotional activities
- Analyzing website traffic and user behavior
- Preventing fraud and ensuring security
- Complying with legal obligations
3. Information Sharing and Disclosure
We respect your privacy and do not sell your personal information to third parties. However, we may share your information in the following circumstances:
Service Providers: We share information with trusted third-party service providers who assist us in operating our website, processing payments, shipping orders, and providing customer support. These providers are contractually obligated to use your information only as necessary to provide services to us.
Legal Requirements: We may disclose your information when required by law, court order, or government request, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers: If Arwa Souq is involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.
4. Data Security
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:
- Secure Socket Layer (SSL) encryption for data transmission
- Secure payment gateway integration
- Regular security audits and updates
- Restricted access to personal information
- Employee training on data protection practices
While we strive to protect your information, no method of transmission over the internet is completely secure. We cannot guarantee absolute security, but we are committed to maintaining reasonable safeguards.
5. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
Access: You have the right to request access to the personal information we hold about you.
Correction: You can request that we correct inaccurate or incomplete information.
Deletion: You may request deletion of your personal information, subject to certain legal exceptions.
Opt-Out: You can opt out of receiving marketing communications by clicking the unsubscribe link in our emails or contacting us directly.
Cookie Management: You can control cookie settings through your browser preferences, though some features of our website may not function properly if cookies are disabled.
6. Children's Privacy
Arwa Souq does not knowingly collect personal information from children under the age of 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly. Parents or guardians who believe their child has provided information to us should contact us immediately.
7. Third-Party Links
Our website may contain links to third-party websites and services that are not operated by Arwa Souq. This Privacy & Policy applies only to our website, and we are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party websites before providing your information.
8. International Data Transfers
Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country. By using Arwa Souq, you consent to the transfer of your information to countries outside your country of residence.
9. Changes to This Privacy & Policy
We may update this Privacy & Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our website following the posting of changes constitutes your acceptance of the updated Privacy & Policy.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy & Policy or our privacy practices, please contact us:
Arwa Souq
Email: support@arwasouq.com
Website: arwasouq.com
We are committed to addressing your privacy concerns and will respond to your inquiries within a reasonable timeframe.