Terms & Conditions
Welcome to Arwa Souq. These terms and conditions outline the rules and regulations for the use of our website and services. By accessing and using Arwa Souq, you accept these terms in their entirety. If you do not agree with any part of these terms, please do not use our platform.
Use License
Arwa Souq grants you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our site without express written permission. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
Disclaimer of Warranties
The materials on Arwa Souq are provided on an 'as is' basis. We make no warranties, expressed or implied, and hereby disclaim and negate all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
Limitations of Liability
In no event shall Arwa Souq or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Arwa Souq, even if we or an authorized representative has been notified orally or in writing of the possibility of such damage.
Accuracy of Materials
The materials appearing on Arwa Souq could include technical, typographical, or photographic errors. We do not warrant that any of the materials on our website are accurate, complete, or current. We may make changes to the materials contained on our website at any time without notice.
Links
We have not reviewed all of the sites linked to our website and are not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by us of the site. Use of any such linked website is at the user's own risk.
Modifications
We may revise these terms and conditions for our website at any time without notice. By using this website, you are agreeing to be bound by the then current version of these terms and conditions.
Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the United Arab Emirates, and you irrevocably submit to the exclusive jurisdiction of the courts in that location.
Product Information and Pricing
All product descriptions, images, and prices on Arwa Souq are subject to change without notice. We strive to provide accurate information, but we do not warrant the accuracy of product descriptions, pricing, or availability. In the event of a pricing error, we reserve the right to cancel orders placed at incorrect prices.
Payment Terms
Payment must be received before order processing and shipment. We accept various payment methods as displayed on our website. All transactions are processed in AED. By submitting payment information, you authorize us to charge your account for the purchase amount plus any applicable taxes and shipping fees.
Order Acceptance and Cancellation
We reserve the right to refuse or cancel any order at our sole discretion. Orders may be cancelled within 24 hours of placement. After this period, cancellation may not be possible if the order has already been processed or shipped.
Shipping and Delivery
Shipping times are estimates and not guaranteed. We are not responsible for delays caused by courier services, customs, or other factors beyond our control. Risk of loss passes to you upon delivery to the carrier. International orders may be subject to customs duties and taxes.
Returns and Refunds
Items may be returned within 14 days of receipt in original, unused condition with all packaging and documentation. Refunds will be processed within 7-10 business days after we receive and inspect the returned item. Shipping costs are non-refundable unless the return is due to our error or a defective product.
Intellectual Property Rights
All content on Arwa Souq, including text, graphics, logos, images, and software, is the property of Arwa Souq or its content suppliers and is protected by international copyright laws. You may not reproduce, distribute, or transmit any content without our prior written permission.
User Conduct
You agree not to use Arwa Souq for any unlawful purpose or in any way that could damage, disable, or impair our website. Prohibited behavior includes harassment, obscenity, hate speech, or any activity that violates applicable laws. We reserve the right to terminate access for violations of these terms.
Privacy and Data Protection
Your use of Arwa Souq is also governed by our Privacy Policy. Please review our Privacy Policy to understand our practices regarding the collection and use of your personal information.
Dispute Resolution
Any disputes arising from these terms or your use of Arwa Souq shall be resolved through negotiation or mediation. If resolution cannot be reached, disputes shall be subject to the jurisdiction of courts in the United Arab Emirates.
Severability
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
Contact Information
For questions regarding these Terms & Conditions, please contact us at Arwa Souq. We are committed to addressing your concerns promptly and professionally.
